Six stories. Six industries. One truth: calls are no longer a bottleneck.
200+ companies across DACH automate their telephony with Callina. Here are the honest numbers — no marketing fluff, real operations data from our pilot customers.
100% of calls answered — previously one in three went to voicemail.
Three medical assistants on staff full-time — and 33% of calls still ended in voicemail. Today Anna answers 100% of calls in under three seconds, resolves 87% automatically, and the staff finally has time for the patients in the waiting room.
1,800 units, 24/7 emergency hotline — without adding staff.
Property managers spent half their day on the phone, and after-hours emergencies hit voicemail. With Anna, only the truly important calls come through — the rest land structured in the PMS with photo, audit log, and on-call escalation.
Test drives and workshop appointments fully automated — salespeople only talk to real prospects.
We first used Anna only for workshop appointments. Today she also handles test-drive bookings and pre-qualifies sales leads. Our salespeople finally have time to talk to real prospects — Anna filtered out the noise.
3-5 cold pitches per day filtered automatically — seniors only see qualified leads.
Three to five cold pitches per day were annoying our senior advisors. Anna now filters them out and gives us only qualified leads — with a brief in the CRM before we even pick up. Lead scoring is at 92% agreement with our manual evaluation.
Five languages in production. Delivery status in 30 seconds vs 4 minutes.
We have customers in five languages. Before, we'd guess depending on who called — today Anna speaks the caller's language, knows their customer number, and delivers the SAP delivery status in 30 seconds. That's sales, not IT.
Reachable on-site — emergencies still get through, routine is structured.
We used to turn off the phone on-site because we couldn't get any work done otherwise. Anna takes the inquiries, emergencies still get through, and in the evening I have a sorted list of qualified jobs — with address, request, and desired appointment.
−61% callbacks at peak — VAT periods and payroll run without phone stress.
Seven case workers — before, the phone ruled the day. Today Anna filters the status inquiries — and honestly our clients get faster answers than before. 4.2 hours of case-worker time freed per day.
Zero data leaks to opposing parties. Privilege stays privilege.
What convinced us: Anna never goes beyond what we've authorised. When opposing counsel calls, she politely says we'll be in touch — and that's exactly right. 69% initial-consult triage automated, +34% acceptance rate.
+22% direct bookings vs OTAs — because no one lands in voicemail.
We had three lost calls per hour in high season. Today Anna handles 84% of reservations fully automatically — and our direct-booking quota is up 22% because we no longer go to voicemail.
Reachable behind the camera — Anna even asks about budget before we pick up.
When I'm behind the camera, I can't pick up. Customers just call the next photographer. Anna now answers 24/7, clarifies the basics, sends me a summary. Looks extremely professional.
First-line citizen service in 5 languages — wait-time complaints −60%.
We have a high migration-background population. Anna has been handling first-line inquiries in five languages since May — and complaints about long wait times have dropped by over 60%.
Member hotline for €9/mo — even with a volunteer board.
As a volunteer board we can't man the phone 24/7. With Anna we have a real member hotline — and event signups come in sorted by email. Unbeatable for €9/month.
Be the next story.
50 free minutes on sign-up. No credit card for the live demo. One call is enough.