01 · Use cases
Eight ways Callina takes work off your phone.
From a digital receptionist to 24/7 customer service to structured lead qualification — every use case is vertically trained and ready out of the box.
01 / 08 · Featured
AI receptionist
Anna picks up every call politely, qualifies the request and routes to the right person — or books a slot herself. A digital receptionist that never calls in sick.
24/7RoutingEskalation
Details
02 / 08
24/7 customer service
Order, status and service questions answered around the clock. Live integration with your CRM, shop and helpdesk. Tickets are created with full context.
CRM-SyncHelpdeskFAQ-Bot
Details
03 / 08
Appointment booking
Books straight into Google Calendar, Outlook, tomedo, medatixx, Cal.com — knows buffer times, dual resources and substitutions. Auto-confirmation by SMS.
Cal.comGoogleOutlooktomedo
Details
04 / 08
Order intake
Standard and repeat orders captured cleanly. Validates SKU, quantity and delivery address, creates a sales order in the ERP. Complex configurations are handed off to sales with context.
SAPDynamicsERP-Anbindung
Details
05 / 08
Transcription & summary
Every call fully transcribed, summarised in seconds and delivered to your CRM or inbox — verbatim or as a 5-bullet briefing.
Deepgram FluxAudit-TrailDSGVO
Details
06 / 08
Intelligent answering machine
Replaces the dumb voicemail: Anna asks for the request, urgency and callback window — and delivers a sorted inbox entry instead of muffled voicemail clips.
Inbox-ModePriorisierung
Details
07 / 08
Field service & on-call
Outside business hours: triage the issue, escalate by SMS + call to the right on-call technician — with a clean audit trail and a service ticket.
On-CallSMS-EskalationITSM
Details
08 / 08
Lead qualification
Structured first call following BANT or MEDDIC. Hot leads land with the account lead instantly, cold ones flow into nurture — score and briefing straight to CRM.
BANT/MEDDICHubSpotPipedrive
Details
Try it on the phone.
One call is enough. Anna is live — test her on appointments, status, complaints or just for a chat.
+43 662 275 123