01 · Legal

Privacy Policy

As of 2026-05. This policy applies to www.callina.ai and to use of the Callina service (AI phone assistant).

1. Controller

MiraNext GmbH
Innsbrucker Bundesstraße 83a, 5020 Salzburg, Austria
Email: hello@callina.ai

2. Data processed when visiting the website

Technically necessary data is transmitted by your browser when visiting our site (IP address, date, time, page accessed, referrer, browser type). This data is stored in server logs and used solely to ensure undisrupted operation, error analysis, and defence against attacks.

Legal basis: Art. 6(1)(f) GDPR (legitimate interest).
Retention: Server logs auto-deleted after 30 days.

3. Contact form and chat

When you contact us via the contact form or Crisp chat, your details (name, email, message) are stored to process the inquiry. We do not share this data with third parties.

Legal basis: Art. 6(1)(b) GDPR (pre-contractual measures) and (f) (legitimate interest).
Retention: 24 months, then deletion.

4. Processing as a processor

When you use the Callina service, we process call data and transcripts on behalf of the respective business customer. We act as a processor under Art. 28 GDPR. The business customer is the controller. Details are governed by a separately signed Data Processing Agreement (DPA).

5. Hosting and sub-processors

Hosted exclusively in certified EU data centres in Austria (Vienna) and Germany (Frankfurt). Sub-processors:

Google Cloud (EU region) — infrastructure
Twilio Inc. (EU region) — telephony / SIP
Deepgram (EU region) — speech-to-text
ElevenLabs Ltd. (EU region) — voice synthesis
Anthropic / Google (EU region) — language models
Stripe Payments Europe Ltd. — payments
Cloudflare Inc. — DNS
Crisp IM SAS (France/EU) — website chat

6. No use of data for training

Call data is not used to train models — neither by us nor our sub-processors.

7. Cookies

We use only technically necessary cookies (NEXT_LOCALE for language preference, callina-region-dismissed for the regional notice). No tracking, no advertising cookies, no profiling.

8. Your rights

You have the right to access, rectify, delete, restrict, port, and object (Arts. 15–21 GDPR). Send requests to hello@callina.ai. You may also lodge a complaint with the Austrian data protection authority (www.dsb.gv.at).

9. DPA

Business customers receive a signed Data Processing Agreement — see callina.ai/legal/dpa.