Case studies
06 / 12· Skilled trades
Reachable on-site — emergencies still get through, routine is structured.
We used to turn off the phone on-site because we couldn't get any work done otherwise. Anna takes the inquiries, emergencies still get through, and in the evening I have a sorted list of qualified jobs — with address, request, and desired appointment.
Customer
Berger Sanitär & Heizung
Location
Innsbruck, Österreich
Industry
Skilled trades
Call volume
~480 / mo
We used to turn off the phone on-site because we couldn't get any work done otherwise. Anna takes the inquiries, emergencies still get through, and in the evening I have a sorted list of qualified jobs — with address, request, and desired appointment.
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