Case studies
05 / 12· Manufacturing
Five languages in production. Delivery status in 30 seconds vs 4 minutes.
We have customers in five languages. Before, we'd guess depending on who called — today Anna speaks the caller's language, knows their customer number, and delivers the SAP delivery status in 30 seconds. That's sales, not IT.
Customer
Metz Maschinenbau
Location
Augsburg, Deutschland
Industry
Manufacturing
Call volume
~2.400 / mo
We have customers in five languages. Before, we'd guess depending on who called — today Anna speaks the caller's language, knows their customer number, and delivers the SAP delivery status in 30 seconds. That's sales, not IT.
Same industry? Let's talk.
20 minutes, no sales pitch. We'll show you the setup that works for this customer.