Case studies
11 / 12· Public sector
First-line citizen service in 5 languages — wait-time complaints −60%.
We have a high migration-background population. Anna has been handling first-line inquiries in five languages since May — and complaints about long wait times have dropped by over 60%.
Customer
Stadt Linz · Bürger-Service
Location
Linz, Österreich
Industry
Public sector
Call volume
~4.200 / mo
We have a high migration-background population. Anna has been handling first-line inquiries in five languages since May — and complaints about long wait times have dropped by over 60%.
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