Fourteen industries. Fourteen models. An honest answer about what Callina can do — and what it can't.
Generic 'AI for everything' loses exactly when it matters — at jargon, escalation paths, compliance. Callina trains per industry separately.
Healthcare
Clinics, hospitals, radiology centres, MVZ. ELGA-compliant, KBV-certified, EU AI Act ready. Trained on appointment vocabulary, referral logic and emergency escalation.
Tax advisors
Client questions about VAT pre-registration, payroll, receipt status. Callina knows DATEV, BMD and HMD vocabulary and routes complex cases to the right advisor.
Law firms
Initial-consultation triage, appointment booking, follow-ups. Strict separation between client privilege and inquirer. Connectors for RA-MICRO, WinMACS, Advoware.
Manufacturing
Order intake, delivery status, technical first-line info. Multilingual (DE/EN/FR/IT/PL). ERP integration with SAP S/4HANA, Dynamics, ProAlpha.
Retail
Order status, returns, complaints. Live integration with Shopify, WooCommerce and Shopware. Seasonality routing for Black Friday peaks.
Agencies
Lead qualification, briefing intake, customer escalation. Direct integration with HubSpot & Pipedrive — qualified leads land in your CRM with full context.
Hotels & hospitality
Reservations, arrival and check-in questions, special requests. Direct PMS integration (Mews, apaleo, Oracle Opera). Anna speaks your guests' language — literally, in 7.
Skilled trades
Inquiry and quote intake, emergency triage outside business hours, calendar booking. Anna captures jobs while you're on site.
Property management
Tenant requests, damage and emergency intake, structured tickets in your PMS. Direct integration with Domus, immoware24, Wodis Sigma — and 24/7 emergency escalation.
Auto dealers & garages
Workshop bookings, service inquiries, test-drive scheduling, parts status. Integration with CARLO, ADP Autoline, Locosoft. No call stays stuck in the gearbox.
Solopreneurs & freelancers
When you're on a job site, in a session or in a meeting, Anna answers for you. Structured intake, calendar bookings, summary to inbox or Slack — no call is lost.
SMB & enterprise
Generic AI front desk for businesses without a fixed vertical. Multilingual routing, employee directory, CRM integration. Plug-in for any SMB or enterprise call center.
Public sector & government
Citizen requests captured cleanly, routed to the right department, multilingual (DE/EN/TR/BCS/UA). Full GDPR audit trail, EU hosting, aligned with BSI baseline protection.
Associations & nonprofits
Member inquiries, event signups, donation hotline 24/7 — even when the board is volunteer-run. From €9 / 60 min, no minimum term.
Industry not listed?
We don't build a model for every niche — but we listen. 20 minutes, no agenda.
Discuss use case